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Order Cancellation

Cancellation requests for orders that have been processed and prepared for shipment are subject to an cancellation fee of 20% of the product value.

Once the product has been delivered out, cancellation or refund isn’t possible.

Refund Policy

Refund is not possible if a product is shipped/delivered or picked up from the store, unless there is obvious damage and discrepancies from the image sold on the website at the time of delivery and pickup.

In case of order cancellation, before the product is shipped out, your refund will proceed within 7-14  business days from submission of your cancellation. We will update you via email once your refund has been initiated.

The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the full amount of the product canceled but the customer bank may charge a transaction fee as per their policy.

If we refund by credit card bank charges will be borne by customer.

Refunds will only be provided through bank, in the case of cash payment the customer will have to provide their bank details in order to receive the eligible refund.

Return or exchange of the product

If products are damaged in transit then the exchange proceeds within 1-7 business days from submission of the complaint but no order cancellation or return is accepted after the order is delivered. In the situation of damaged goods, customers can ask for an exchange via email or the contact number provided on the website. The customer has to provide an image or video of the damaged products while filing a complaint about damaged goods.

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